Accessibility Policy

Accessibility Statement for Town and Community’s Website

This policy is effective from 11th August 2021. Last updated 3rd June 2024.

TOWN AND COMMUNITY LTD is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Measures to support accessibility

TOWN AND COMMUNITY LTD takes the following measures to ensure accessibility of Town and Community’s website:

Includes accessibility as part of our mission statement.
Integrates accessibility into our procurement practices.
Appointment of an accessibility officer and/or ombudsperson.
Provides continual accessibility training for our staff.
Includes people with disabilities in our design personas.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Town and Community’s is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Images of text are only used for decorative purposes. Re-authentication after a session expires does not cause loss of data. Some videos have sign language interpretation.

Feedback

We welcome your feedback on the accessibility of Town andCommunity’s website. Please let us know if you encounter accessibility barrierson Town and Community’s website:

E-mail: enquiry@townandcommunity.co.uk

We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

Town and Community’s website is designed to be compatible with the following assistive technologies:

The latest browsers X including assistive technologies on most of the latest Windows, Apple and Linux operating systems.

Town and Community’s website is not compatible with:

Browsers older than 3 major versions or mobile operating systems older than 5 years.

Technical specifications

Accessibility of Town and Community’s website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

HTML
WAI-ARIA
CSS
JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Town and Community’s website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Town and Community’s website:

Comments from users: uploaded images may not have text alternatives because we cannot ensure the quality of contributions. We monitor user comments and typically repair issues within 10 business days. Please contact us to raise an issue.
Archived documents: might not work with current assistive technologies because they use outdated technologies that do not support accessibility. We convert documents to new formats upon request within 3 business days. Please contact us for support.

Assessment approach

TOWN AND COMMUNITY LTD assessed the accessibility of Town and Community’s website by the following approaches:

External evaluation

Evaluation report

An evaluation report for Town and Community’s website will be made available every time a new evaluation report is generated.

Evaluation statement

An evaluation statement for Town and Community’s website will be made available every time a new evaluation statement is generated.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

Town and Community Ltd’s Board of Directors.

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.

If you have any questions about our Privacy Policy, please contact us.

Building stronger towns and communities

Digital Inclusion for All